The pressing questions
How can I get directions to the property after I booked?
The easiest way to get directions would be to search your respective postal codes which you will be informed of for your unit on Google maps.
Can my family/friends stay for a few nights after dropping me off?
For security reasons, we do not allow our residents to bring in family/friends to stay in the Keystone.
Where do I get my keys?
You will receive a PIN for unlocking the smart lock a week before your move-in date.
Can I leave things in my room if I’ve rebooked for next year?
If you have a valid tenancy covering the time period, you would be able to.
Deposits & Payments
Can I pay by bank transfer?
Yes, we accept bank transfer. Please note that all bank charges must be covered.
How do I accept my License Agreement?
Once you have booked a room with us you will receive an email, titled ‘Booking Offer Confirmation and Acceptance’.
In that email you find a link to ‘Accept’ your agreement. Follow this link and log in with your email and password if prompted.
The following ‘Accepting your Agreement’ page contains all your booking and payment information as well the Terms and Conditions which you need to read and tick to confirm you have reviewed.
You can also download a copy of your Customer Agreement here and save for your reference.
Once you have read the page thoroughly and ticked to indicate that you have reviewed the booking details and terms and conditions, you’ll need to enter your password (the same one you used to log in) and press the ‘I Accept My Agreement’ button at the bottom of the page.
What are the License terms and conditions?
What is the shortest tenancy?
Our shortest tenancy is one period.
What documents do I need to bring to The Keystone when I move in?
Please bring your Passport with you.
Who can stay in The Keystone by Homestead?
Only current INSEAD MBA Candidates and their Partners can stay at The Keystone by Homestead. Subject to management approval, MBA Graduates may request to stay for up to 1 year after graduation.