The pressing questions 

 Answered. 

Frequently Asked

Move-in

How can I get directions to the property after I booked?


The easiest way to get directions would be to search your respective postal codes which you will be informed of for your unit on Google maps.




Can my family/friends stay for a few nights after dropping me off?


For security reasons, we do not allow our residents to bring in family/friends to stay in the Keystone.




Where do I get my keys?


You will receive a PIN for unlocking the smart lock a week before your move-in date.





Move-out

Can I leave things in my room if I’ve rebooked for next year?


If you have a valid tenancy covering the time period, you would be able to.





Deposits & Payments

Can I pay by bank transfer?


Yes, we accept bank transfer. Please note that all bank charges must be covered.





License Agreement

How do I accept my License Agreement?


  1. Once you have booked a room with us you will receive an email, titled ‘Booking Offer Confirmation and Acceptance’.
  2. In that email you find a link to ‘Accept’ your agreement. Follow this link and log in with your email and password if prompted.
  3. The following ‘Accepting your Agreement’ page contains all your booking and payment information as well the Terms and Conditions which you need to read and tick to confirm you have reviewed.
  4. You can also download a copy of your Customer Agreement here and save for your reference.
  5. Once you have read the page thoroughly and ticked to indicate that you have reviewed the booking details and terms and conditions, you’ll need to enter your password (the same one you used to log in) and press the ‘I Accept My Agreement’ button at the bottom of the page.
You may view a sample of our license agreement here.




What are the License terms and conditions?


These are the terms and conditions you’re agreeing to when you sign our License Agreement. You may view a sample of our license agreement here.





Booking

What is the shortest tenancy?


Our shortest tenancy is one period.




What documents do I need to bring to The Keystone when I move in?


Please bring your Passport with you.




Who can stay in The Keystone by Homestead?


Only current INSEAD MBA Candidates and their Partners can stay at The Keystone by Homestead. Subject to management approval, MBA Graduates may request to stay for up to 1 year after graduation.




Can I move in early earlier or check out later than the tenancy period?


Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier or move out later it may be possible to extend your stay at SGD70 per day, subject to room availability. For further enquiries, you can give us a call / sms / whatsapp at +65-8698-8741.




How do I sign the contract?


You will need to sign the service contract upon your day of arrival during the check-in process. You can read a copy of the License Agreement here. For further enquiries, you can give us a call / sms / whatsapp at +65-8698-8741.





A Co-living Experience like no other

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